Updated at: 2023/02/16
Family Reunification services
- Tracing services/activities
- Free telephone calls (2 minutes per household per month).
- New arrivals are given 5 minutes for a starter- This service is available in all the centers, both main offices and mobile ones
- Internet services- (POCs access internet services to reconnect with their loved ones. Authorized applications such as WhatsApp and messengers are used in voice chats, video calls, and messaging)- this service is only available in IFO main office, NCCK calling center in Dagahley and Hagadera main office
- Smartphones are available for beneficiaries without one
- Standard Operating Procedures (SOP) in place to guide the internet service usage
- A charging system is also provided but only to those accessing Restoring Family Links (RFL) services and their devices are out of power
- Registration of UAMs (Unaccompanied minors) and Separated children, BBC services, RCM (Red cross messages) Family Tracing, and Family reunification.
- Dissemination of the RFL services
- Household visits to offer tracing services to vulnerable ones not in a position to reach KRCS field antennas and mobile centers
Eligibility Criteria
- Produce UNHCR tokens or Manifest before accessing the various RFL services
Accessibility
- This location has a female staff
- Services in this location are free
Access Days and time
- Monday-Friday
- This service is closed on weekends
- No appointment is required
- Service to continue until: 31/12/2023
Feedback Timeframe
Complaints should be channeled through:
- +254715820206 and complaints and feedback forms (physically filled out at RFL field offices/mobile centers)
- Feedback from KRCS will be shared within 24 hrs
Locations
IFO:
IFO main tracing office- Located in the DRC compound
HawaJube (Next to KRCS IFO main hospital)
Block N-Zero (former KRCS Health post compound)
Behind block F (where new arrivals have settled)
IFO market- (located in the youth center compound)
Hagadera:
Hagadera main office- Near police
Mobile 1 – outside former LWF compound (HI Compound)
Mobile 2- Block J1 (Outside TDH Compound)
Mobile 3- githuthe (close to where new arrivals have settled)
Dagahley:
NCCK calling center (in the NCCK compound, next to the police)
Naftaqur-Somali Bantu shopping center
Cluster 4 (where IFO 2 residents were relocated)
Behind cluster 4 (where new arrivals have settled.
Dagahaley main antenna (next to cattle market)
Opening Hours
Monday open from 08:00 AM to 04:00 PM
Tuesday open from 08:00 AM to 04:00 PM
Wednesday open from 08:00 AM to 04:00 PM
Thursday open from 08:00 AM to 04:00 PM
Friday open from 08:00 AM to 04:00 PM
Contact Information
email: info@redcross.or.ke
phone: 254110483063
website: https://www.redcross.or.ke
whatsapp: 254110483063