Kakuma: Mental Health Care-Kaapoka Main Hospital (IRC)

Services Offered:  

• Individual and group counseling services
• Pharmacological management of mental disorder
• Psychological First Aid (PFA)

Eligibility Criteria 

• Services are provided for children and other age groups.
• All services are provided equally regardless of gender or sexual orientation.
• Services are free.
• Services are available to refugees, asylum seekers, and members of the host community. 

Accessibility 

• Interpretation is consistently available at this premises for Somali, Burundi, Rwandese, Sudanese, Congolese, Arabic languages.
• Female interpreters are available for Somali, Burundi, Rwandese, Sudanese, Congolese, and Arabic languages, except for the Host community.
• This location has a female staff
• All services listed are free of charge
• Ambulances are available for live-saving emergencies, Kakuma 1. +254719105775, Kakuma 2, 3, 4. +254719105549 

Access days and time

• Monday- Friday 8 am to 3 pm
• Saturday: 8 am to 1:30 pm
• This service is available 24/7 on the phone
• This service is closed on public holidays
• Telephone: +254701629346
• Organization's feedback mechanisms
• Help Desks stationed at IRC health facilities.
• Email address: feedback.kakuma@rescue.org
• Feedback boxes are located at all IRC health facilities.
• Monthly community leaders’ feedback meetings.
• Visit IRC offices located in Lutheran World Federation Compound 1
• The organization will respond to feedback received within an agreed time frame (0-3 days for critical cases, 0-7 days for cases with high priority, 0-14 days for cases with medium priority, and 0-28 days for cases with low priority)