Kakuma: Mental Health- Nationokar Dispensary/Clinic 6 (IRC)

Services Offered

• Individual and group counseling services 
• Pharmacological management of mental disorders by specialized and non-specialized healthcare providers 
• Psychological first aid (PFA) 

Eligibility Criteria 

• Services are free.   
• Services are provided for children and other age groups.   
• All services are provided equally regardless of gender or sexual orientation.   
• Services available to refugees, asylum seekers, and members of the host community. 

Accessibility 

• Interpretation is consistently available at this premises for Somali, Burundi, Rwandese, Sudanese, Congolese, Arabic languages.   
• Female interpreters are available for the following languages: Female interpreters are available for Somali, Burundi, Rwandese, Sudanese, Congolese, Arabic languages 
• This location has a female staff   
• All services listed are free of charge 
• Ambulances are available for life-saving emergencies  Kakuma 1.  +254719105775,  Kakuma 2, 3, 4.  +254719105549. 

Access days and time 

• Visiting hours:  Monday- Saturday: 8 am – 3 pm 
• This service is available 24/7  
• This service is closed on public holidays 

Institution’s feedback mechanisms 

• Telephone: +254701629346 
• Help Desks stationed at IRC health facilities. 
• Email address: feedback.kakuma@rescue.org  
• Feedback boxes which are located at all IRC health facilities. 
• Monthly community leaders’ feedback meetings. 
• Visit IRC offices located in Lutheran World Federation Compound 1 
• Respond Time Frame: 0-3 days for critical cases, 0-7 days for cases with high priority, 0-14 days for cases with medium priority and 0-28 days for cases with low priority