Kakuma: Mental Health-Amuusait General Hospital (IRC)

Services Offered:  

• Individual and group counseling services 
• Pharmacological management of mental disorders by specialized and non-specialized healthcare providers 
• Mental Health Assessments  
• Psychological first aid (PFA) 
• Mental health referrals 
• Suicide support group 

Eligibility Criteria 

• Persons seeking mental health assessment must be referred by UNHCR 
• Recovering suicide patients for suicide support group sessions 
• Appointments for mental health assessments are made on Thursdays only 
• Suicide support group sessions are done on Tuesdays 

Accessibility 

• Interpretation is consistently available at this premises for Nuer, Somali, Lotuko, Burundi, Congolese, Rwandese, Turkana, and Arabic languages. 
• Female interpreters are available for Nuer, Somali, Congolese, Burundi, and Arabic languages. 
• The entrance to this location has a ramp 
• This location has a female staff  
• This location has separate bathrooms for men and women 
• All services listed are free of charge 
• Ambulances are available for life-saving emergencies. Kakuma 1 – +254719105775, Kakuma 2, 3, 4 – +254719105549. 

Access days and times

• Monday-Saturday 8 am-3 pm
• This service is available 24/7  
• This service is closed on public holidays 

Institution’s feedback mechanisms 

• Telephone: +254701629346 
• Help Desks stationed at IRC health facilities. 
• Email address: feedback.kakuma@rescue.org  
• Feedback boxes are located at all IRC health facilities. 
• Monthly community leaders’ feedback meetings. 
• Visit IRC offices located in Lutheran World Federation Compound 1 
• Respond Time Frame: 0-3 days for critical cases, 0-7 days for cases with high priority, 0-14 days for cases with medium priority, and 0-28 days for cases with low priority