Kakuma: Support for Survivors of Violence – Support Center, Amusait General Hospital (IRC)

International Rescue Committee (IRC)

Kakuma: Support for Survivors of Violence  – Support Center, Amusait General Hospital (IRC) logo
Last updated: 8/10/2023

Description

Available Services

  • Gender-Based Violence Case Management 
  • Clinical Care for Sexual Assault Survivors (CCSAS)
  • Psychosocial Support Groups
  • Listening Sessions
  • Referral to other services/agencies
  • Dignity kit and material support
  • Economic empowerment activities [Skill building in women and girl safe spaces (WGSS)]

Eligibility Requirements

  • Adults (over 18 years of age). 
  • Services are available to all genders.  
  • The services are provided for LGBTQI+ individuals and all individuals.
  • Children are referred to child protection agencies/partners

Accessibility

  • The entrance to this location has a ramp. 
  • This location has female staff. 
  • This location has separate bathrooms for men and women. 
  • All services listed are free of charge. 
  • Interpretation is consistently available at this premises for Juba Arabic, Somali, Swahili, English, Nuer, Dinka, Didinka, French, Oromo languages.   
  • Services are available in Juba Arabic, Somali, Swahili, English, Nuer, Dinka, Didinka, French, Oromo languages by phone interpretation.   
  • Female interpreters are available for Juba Arabic, Somali, Swahili, English, Nuer, Dinka, Didinka, French, Oromo languages.   

Feedback Channels

  • Telephone: 0701629346 
  • Help Desks stationed at IRC health facilities. 
  • Email address: feedback.kakuma@rescue.org  
  • Feedback boxes which are located at all IRC health facilities. 
  • Monthly community leaders’ feedback meetings. 
  • Visit IRC offices located in LWF Compound 1                                         
  • Feedback channel: 0701629346, feedback.kakuma@rescue.org 
  • The organization will respond to feedback received within 1 week 
  • The organization will respond to users who have raised comments/complaints via phone call, one on one conversations, emails.  
  • The organization will like to receive service user feedback from julisha.info via phone conversation, email, one on one discussion. Feedback channels: 0701629346, feedback.kakuma@rescue.org 

Feedback meetings

  • Visit IRC offices located in Lutheran World Federation Compound 1
  • The organization will respond to feedback received within an agreed time frame (0-3 days for critical cases, 0-7 days for cases with high priority, 0-14 days for cases with medium priority and 0-28 days for cases with low priority)
  • The organization will respond to users through telephone or face-to-face meeting

Opening Hours

Monday:
08:00 AM - 03:00 PM
Tuesday:
08:00 AM - 03:00 PM
Wednesday:
08:00 AM - 03:00 PM
Friday:
08:00 AM - 03:00 PM
Thursday:
08:00 AM - 03:00 PM

Telephone