DADAAB: Support for survivors of violence - Refugee Consortium of Kenya (RCK)

Services

• Support for survivors of torture
• Support for survivors of human trafficking and exploitation
• Support for survivors of discrimination

Eligibility Requirements

• All services listed are free of charge.
• Services are offered to refugees, asylum seekers and survivors of SGBV. Appointments are made within the working office hours and working days, Monday to Friday, 8:00 am to 5:00 pm - Consideration is given to emergency cases that fall out of the official office working hours.  

Accessibility of Services

• Services also available through calling 0703848641.
• Calls can be made outside working hours, for urgent cases. 
• Due to COVID 19, legal and counselling services is made through appointment by calling RCK numbers.  
• Services are available without referrals.
• Helpline – 0703848641 - services offered include mental, trauma and general counselling.
• Safe and private space for one-on-one counseling
• Continued check-ins to be sure you are able to get the help you need. Interpretation for Oromo, Somali, South Sudanese, English, and Kiswahili languages is consistently available at our premises.
• Services are available in the following languages by phone interpretation - Oromo, Somali, South Sudanese, English and Kiswahili languages.
• Female interpreters are available. 
• The entrance to this location has a ramp.
• This location has female staff. 
• All services listed are free of charge.
• Women practitioners are available.   
• Services are available Monday to Friday: 8:00 am – 5:00 pm.
• Offices are closed on public holidays.
• Calls can be made outside working hours, for urgent cases. 

Feedback Mechanisms and Timeframe for Response

• Phone, email, physical
• As soon as possible