Information about where and how to get, and Help renewing documents such as work permit, driver’s license; An interpreter will go with you to help you access public service; Information about living in Kenya; and Information about local services. - Refuge

Services

Information about living in Kenya

Information about local services

Information about where and how to get documents such as work permit, driver’s license

Help renewing documents

An interpreter will go with you to help you access public service

Eligibility Requirements 

All services listed are free of charge

Services are offered to refugees, asylum seekers and survivors of SGBV . Appointments are made within the working office hours and working days, Monday to Friday, 8:00 am to 5:00 pm - Consideration is given to emergency cases that fall out of the official office working hours. 

Accessibility of Services

Services also available through calling 0703848641. Calls can be made outside working hours, for urgent cases. 

Due to COVID 19, legal and counselling services is made by appointment by calling the number.

Services are available without referrals.

Interpretation for Oromo, Somali, South Sudanese, English, and Kiswahili languages is consistently available at our premises.

Services are available in the following languages by phone interpretation - Oromo, Somali, South Sudanese, English and Kiswahili languages.

Female interpreters are available. 

The entrance to this location has a ramp.

This location has female staff. 

All services listed are free of charge. 

Services are available Monday to Friday: 8:00 am – 5:00 pm.

Offices are closed on public holidays.

Calls can be made outside working hours, for urgent cases. 

Due to COVID 19, legal and counselling services is made through appointment by calling RCK numbers.  

Feedback Mechanism and Timeframe for Response

Phone, email, physical

As soon as possible