Groups' Financial Services - Nairobi

The Kenya Post Office Savings Bank (Postbank)



Opening of Savings accounts, Depositing and withdrawals Group Accounts Mchama and other Savings Products Replacement of debit card/PIN Money Transfer 

Eligibility Requirements and Accessing Services 

  • Must have recognized government documentation. 
  • This service is closed on public holidays. 
  • No appointments required.  
  • Account opening is free of charge          
  • Cheque deposits minimum balance of Kes 3,600,
  • Withdrawals at counter costs between Kes 0 to 200
  • Sending is charged based on amount
  • Receiving money is free of charge
  • Services provided in English and Kiswahili languages
  • The following services require a fee: Sending and withdrawing money. 

Feedback Channels About Services and Time Frame for Response

  • Feedback channel: Social media, SMS, email, letters or visits to branches during working hours. 
  • Complaints, when not addressed to satisfaction by Postbank, address them to: The Commission Secretary/Chief Executive Officer, Commission on Administrative Justice, West End Towers, 2nd Floor, Waiyaki Way, Westlands, Nairobi. P.O Box 20414-00200, Nairobi, Tel: +254202270000, Email: , Web: 
  • Facebook typically replies within a few hours, escalated complaints are addresses not later than 7 working days, customer telephone calls are answered within 3 rings, return calls within 24 hours when customer issue is unresolved, response to email enquiries and complaints within 24 hours ( ).  

Opening Hours

08:30 AM - 04:00 PM
08:30 AM - 04:00 PM
08:30 AM - 04:00 PM
08:30 AM - 11:30
08:30 AM - 04:00 PM
08:30 AM - 04:00 PM