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Updated at: 2023/02/16

Family Reunification services

  • Tracing services/activities 
  • Free telephone calls (2 minutes per household per month). 
  • New arrivals are given 5 minutes for a starter- This service is available in all the centers, both main offices and mobile ones 
  • Internet services- (POCs access internet services to reconnect with their loved ones. Authorized applications such as WhatsApp and messengers are used in voice chats, video calls, and messaging)- this service is only available in IFO main office, NCCK calling center in Dagahley and Hagadera main office  
  • Smartphones are available for beneficiaries without one 
  • Standard Operating Procedures (SOP) in place to guide the internet service usage 
  • A charging system is also provided but only to those accessing Restoring Family Links (RFL) services and their devices are out of power 
  • Registration of UAMs (Unaccompanied minors) and Separated children, BBC services, RCM (Red cross messages) Family Tracing, and Family reunification. 
  • Dissemination of the RFL services 
  • Household visits to offer tracing services to vulnerable ones not in a position to reach KRCS field antennas and mobile centers 

Eligibility Criteria

  • Produce UNHCR tokens or Manifest before accessing the various RFL services


  • This location has a female staff 
  • Services in this location are free 

Access Days and time

  • Monday-Friday 
  • This service is closed on weekends 
  • No appointment is required 
  • Service to continue until: 31/12/2023 

Feedback Timeframe

Complaints should be channeled through:  

  • +254715820206 and complaints and feedback forms (physically filled out at RFL field offices/mobile centers) 
  • Feedback from KRCS will be shared within 24 hrs 



IFO main tracing office- Located in the DRC compound  

HawaJube (Next to KRCS IFO main hospital) 

Block N-Zero (former KRCS Health post compound) 

Behind block F (where new arrivals have settled) 

IFO market- (located in the youth center compound) 


Hagadera main office- Near police 

Mobile 1 – outside former LWF compound (HI Compound) 

Mobile 2- Block J1 (Outside TDH Compound) 

Mobile 3- githuthe (close to where new arrivals have settled) 


NCCK calling center (in the NCCK compound, next to the police) 

Naftaqur-Somali Bantu shopping center 

Cluster 4 (where IFO 2 residents were relocated) 

Behind cluster 4 (where new arrivals have settled. 

Dagahaley main antenna (next to cattle market) 

Opening Hours

Monday open from 08:00 AM to 04:00 PM

Tuesday open from 08:00 AM to 04:00 PM

Wednesday open from 08:00 AM to 04:00 PM

Thursday open from 08:00 AM to 04:00 PM

Friday open from 08:00 AM to 04:00 PM

Contact Information


phone: 254110483063


whatsapp: 254110483063

Click here to see the address in GoogleMaps.