Updated at: 2023/07/05

Available Services

• Gender-Based Violence Case Management 
• Clinical Care for Sexual Assault Survivors (CCSAS)
• Psychosocial Support Groups
• Listening Sessions
• Referral to other services/agencies
• Dignity kit and material support
• Economic empowerment activities [Skill building in women and girl safe spaces (WGSS)]

Eligibility Requirements

• Adults (over 18 years of age). 
• Services are available to all genders.  
• The services are provided for LGBTQI+ individuals and all individuals.
• Children are referred to child protection agencies/partners

Accessibility

• The entrance to this location has a ramp. 
• This location has female staff. 
• This location has separate bathrooms for men and women. 
• All services listed are free of charge. 
• Interpretation is consistently available at this premises for Juba Arabic, Somali, Swahili, English, Nuer, Dinka, Didinka, French, Oromo languages.   
• Services are available in Juba Arabic, Somali, Swahili, English, Nuer, Dinka, Didinka, French, Oromo languages by phone interpretation.   
• Female interpreters are available for Juba Arabic, Somali, Swahili, English, Nuer, Dinka, Didinka, French, Oromo languages.   

Feedback Channels

• Telephone: 0701629346 
• Help Desks stationed at IRC health facilities. 
• Email address: feedback.kakuma@rescue.org  
• Feedback boxes which are located at all IRC health facilities. 
• Monthly community leaders’ feedback meetings. 
• Visit IRC offices located in LWF Compound 1                                         
• Feedback channel: 0701629346, feedback.kakuma@rescue.org 
• The organization will respond to feedback received within 1 week 
• The organization will respond to users who have raised comments/complaints via phone call, one on one conversations, emails.  
• The organization will like to receive service user feedback from julisha.info via phone conversation, email, one on one discussion. Feedback channels: 0701629346, feedback.kakuma@rescue.org 

Feedback meetings

• Visit IRC offices located in Lutheran World Federation Compound 1
• The organization will respond to feedback received within an agreed time frame (0-3 days for critical cases, 0-7 days for cases with high priority, 0-14 days for cases with medium priority and 0-28 days for cases with low priority)
• The organization will respond to users through telephone or face-to-face meeting

Opening Hours

Monday open from 08:00 AM to 03:00 PM

Tuesday open from 08:00 AM to 03:00 PM

Wednesday open from 08:00 AM to 03:00 PM

Thursday open from 08:00 AM to 03:00 PM

Friday open from 08:00 AM to 03:00 PM

Contact Information

phone: 254702572024

Address

Kakuma 4, next to Kakuma 4 market